Call Center Solution with Full IP and Expandable Office Communication System

Packed with Call Center Features
Whatever the size of your company, efficient and courteous handling of telephone calls is a major factor to successful business. Panasonic provides multiple solutions for small to medium call center, to help control and make use of the limited resources that may be available. The following call center features are integrated into the system so that, together with built-in Communication Assistant desktop productivity applications, it can solve most informal call center business needs as follows,

• Intelligent and Automated Call Routing
• Flexible Routing to Distribution Groups
• VIP Call Routing
• Automated Attendant
• Call Queue with Waiting Messages

• Walking Extensions (“Hot Desking”)
• Supervisor Call Queue Monitoring Supervisor Level Monitoring and Reporting

Furthermore, the solutions can be expanded to suit more sophisticated call centers in combination with CTI software solutions available in the market.